About
Information on the options we provide for customer support and troubleshooting.
If you have searched our Docs for information to assist with your issue and were unable to get the problem solved, feel free to reach out to us via a ticket!
Click this link to submit a ticket via the myMach-Systems.com customer area.
Be specific and include all relevant information. This may include:
We offer a community-powered support Discord server. While staff may sometimes be available here, it is not an official line of support and as a result we cannot guarantee support through the server.
Please keep in mind our Discord support is primarily community-driven. As such, please be patient with whoever helps you. If you require more sensitive or immediate support, try submitting a ticket.
Our community Discord server can be found at this link.
A business owner’s guide to giving effective feedback on a web design project.
“I’m not a designer, how can I critique design? What if I say something stupid?”
Well, the good news is you don’t have to be - not really anyway. Your job is knowing your business and more importantly, knowing your audience. If you can shift your thinking to what people who visit your website will want to see and do, then your feedback will be super valuable.
Most of the time, telling us what the problem is, is way more useful than asking us to move something or change something.
For example: If you don’t want to use a specific color, saying something like, “Blue is the color of our main competitor, so I’d rather not use it,” is better than saying, “Change blue to green.” This gives us a better understanding of what’s important to you and how to come up with something even better.
Photos by: rawpixel and Roman Kraft
Remember those goals you set for your website? Use them as reference for all of your feedback. Is the project achieving the main goal it’s set out to?
If you can relate every piece of feedback back to your main goal, you’ll find the project ends up being way more successful than a ton of subjective feedback.
If you’re working in a team, it’s important to try to settle any internal debates in-house before we can provide assistance. By all means, ask us questions to help clarify things but make sure you can come to an agreement before giving final feedback. Ideally, one person should be providing feedback to avoid conflict and confusion.
We’ve saved the most important thing until last… speak up as early on as possible. Don’t worry about hurting any feelings. As long as you’re referring back to your goal at all times and not getting personal, there’s no reason for any tiptoeing.
We have the project's best interests at heart, so if it’s not right, we will be happy to work with you to address the issues and get them resolved. Also, remember that we will still be available at the end of the class/sessions, so if something needs changing, we will be there to help you get it just right.
So, there you go! Some ways you can give really super cool feedback. Just remember, you know your business and your customers — that makes your feedback the most valuable of all.
We hope you’ve found this guide useful. Is anything missing? If so, email us at [email protected] and we’ll get it sorted for you.
Some of our most frequently asked questions we get. Anything to add? Email us and we’ll answer your burning questions.
We know writing content can be a struggle. That’s why we’ve created an in-depth guide and worksheet to help you easily write the most effective content.
We believe the best content comes from you because you know your business and your audience more intricately than we do. However, we’re not asking for Shakespeare. If writing isn’t your strong suit, don’t worry - you just need the basics to get started. You can always add and elaborate later on.
Our team members have battle-tested the web design process much over the years. Therefore, we are confident that you’re going to love the first Starter Template you choose. All that experience? That’s how we have a good idea about some likes and dislikes, which gets us as close as possible to a perfect design the first time.
We’ve never had a project where we needed to redo the design because it’s missed the mark. But that said, if that did happen - rest assured that we will do everything we can do to get the project back on track and make sure you’re happy with it. There’s absolutely no risk to you.
Yes, absolutely! We have some amazing web developers who are more than happy to get websites coded to perfection and even manage the entire process so when a website goes live, it will be pixel perfect and working like a dream. But you're here, so what do you need our developers for? You got this!
(And … How to Exit Elementor WITHOUT Publishing If You Goofed or Don’t Like the Changes You Made)
<aside> ⚡ Note: Similar to hitting Save often in Word or Excel, it is important to Update often as you work along in Elementor. If you exit without Updating, you will lose all changes from last Update.
</aside>
In Template window:
When making changes to your template while in Elementor, you will notice the green Update button at the bottom of the Elementor tool bar on the left hand side of your screen.
When you make a change or edit that you like:
If you’ve made changes that you don’t like: Click on > the “Hamburger” (3 stacked, vertical lines) in the upper left hand corner of tool bar.
You will be warned: “Leave site? Changes you made may not be saved”
You may want to create a new space in your Dropmark to hold the images you are sure (or mostly sure) you want to add to your template. This will keep them separate which will help if you have lots of images loaded in your Dropmark.
Almost all of the images on the templates were taken from a free photo stock source that is available to anyone. All images are cost free and royalty free. For your convenience, you can access this database on photos.machi-systems.com (from the homepage, click on the image icon toward the bottom of the right hand vertical toolbar – just below CSS).
Therefore, you can certainly keep the images if you like – put bear a few things in mind.
If you want to add a custom font, we will be able to provide that service very soon. Just get with one of our team members and let them know what font you’d like to use.
Becoming a super hero is a fairly straight forward process:
$ give me super-powers
<aside> ⚠️ Super-powers are granted randomly so please submit an issue if you're not happy with yours.
</aside>
Once you're strong enough, save the world:
# Ain't no code for that yet, sorry
echo 'You got to trust me on this, I saved the world'
<aside> ⚡ (Make sure you have both your Template and your Dropmark windows open)
</aside>
In Template window:
In Dropmark window: